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Browser and 'Cookie' FAQ's

What browser should I use for TotalWoodCare.com?

We recommend using Microsoft® Internet Explorer® version 5.5 - 6.0 and higher, FireFox 1.5 and higher, or Netscape® version 6.2 and higher. You may encounter some difficulties using TotalWoodCare.com if using older versions of Internet Explorer or Netscape®. Also, you will need to have both javascript and cookies enabled in your browser.

Does the TotalWoodCare.com application use cookies?

Yes, TotalWoodCare.com uses cookies to remember a user's session. This makes your session unique and secure and allows you to visit other web sites and return without having to login again.

What are cookies? What information is stored in the TotalWoodCare.com cookies?

Cookies are pieces of information generated by a Web server (in this case, totwoodcare.com ) and stored in your computer. (For more information on cookies, see http://www.webopedia.com/DidYouKnow/Internet/2002/Cookies.asp. Netscape® and Microsoft® also offer information on cookies.) The TotalWoodCare.com application uses cookies to remember your session, enabling you to move out of the site and back without having to log on again. These cookies contain encrypted (or encoded) information related to the session only. No passwords or other personal information are stored in these cookies.

Do I have to have cookies turned on? How do I do that?

Yes, you do need to have cookies turned on in your Web browser in order to use TotalWoodCare.com. Chances are, you already have cookies enabled in your browser. If you have troubles logging into TotalWoodCare.com and you want to check whether you have cookies enabled, follow the steps below for your browser.

Microsoft® Internet Explorer® version 5.0 or higher: There are two ways you can do this. The first way enables cookies on ALL web sites. If you are concerned about enabling cookies for all Web sites and only want to enable cookies for TotalWoodCare.com, you'll want to use the second method.

  • Method 1: Click on Tools -> Internet Options. A dialog box will appear. Click on the Security tab. If it's not already selected, click on Internet (the globe icon). Slide the security level to Medium or lower. (If it's on High, cookies will not be allowed.)

  • Method 2: Click on Tools -> Internet Options. A dialog box will appear. Click on the Security tab. Click on Trusted Sites (the green check mark icon). Click on the Sites button. Type in https://www2381.ssldomain.com/domainid122670 (the URL where the TotalWoodCare.com application is installed) in the top input box, then click on the Add button (or hit Enter). Click on the OK button. Slide the security level to Medium or lower.

Netscape® versions 4.X: Click Edit -> Preferences. A dialog box will appear. Click on the "+" before the word Advanced in the Category box on the left side. If it is not already selected, click on the "Accept all cookies" radio button to select it. If you'd like to be warned before accepting a cookie, click on the checkbox titled "Warn me before accepting a cookie". Click on the OK button.

Netscape® versions 6.X: Click Edit -> Preferences. A dialog box will appear. Double click on Advanced in the Category box, then click on Cookies in the list that appears beneath it. If it is not already selected, click on the "Accept all cookies" radio button to select it. If you'd like to be warned before accepting a cookie, click on the checkbox titled "Warn me before accepting a cookie". Click on the OK button.

Will the TotalWoodCare.com cookies compromise any of my personal information?

Your privacy and security are not compromised in any way with cookies from the TotalWoodCare.com application--no other company can access TotalWoodCare.com cookie information except TotalWoodCare.com. All the information that TotalWoodCare.com stores is only stored on your computer while the session is active (see exception in bold below). These cookies contain encrypted information related to the session only. No passwords or other personal information are stored in these cookies.

How long will the cookies be on my computer?

The information in these cookies is only valid for a single session, unless you select the �Remember Me on this Computer� checkbox on the login ( www.totalwoodcare.com/login.aspx ) page where your first name, last name (for personalization on our site�s pages) and the unique customer user id that identifies you to the totalwoodcare.com servers will then be persisted on your hard-drive. If you do not check this option, the cookies are deleted from memory when the session is terminated by logging out or by closing the browser.