Privacy Policy
TOTAL WoodCare is committed to protecting your privacy because we base our business on the trust you place in us. This policy describes our practices regarding personal and transactional information collected through our Web site (totalwoodcare.com). In this policy, �personal and transactional information� means your name, addresses, telephone numbers, and e-mail address plus other information that personally identifies you, including your purchase history. Also in this policy, �we� and �us� refers to TOTAL WoodCare as well as its affiliated companies.
We reserve the right to modify this privacy policy from time to time. You should visit our Web site periodically to review any changes.
The amount and type of information we collect from you depends on your activities and use of our Web site. Below, we explain what information we collect.
When you browse our Web site:
- IP addresses - We collect your IP address to measure our Web site traffic and to help provide a relevant shopping experience.
- Referral Web site - If you come to our Web site via a link, we collect the location of the link that referred you.
- Browser type - We collect information about the browser you are using to help optimize our Web site for visitors.
When you make purchases through our Web site:
- We collect your name, address and payment information to process your order. However, you may provide your credit card information and place your order by telephone.
- We collect information contained in �cookies,� such as your registration name, in order to personalize your shopping experience. Your browser must also be set to accept cookies if you wish to add items to a shopping cart.
When you Create an Account on our website:
- We collect your user name, password, e-mail address, secret question, and answer to your secret question to protect the integrity of your �My TWC� account. We use your secret question and answer to identify you as the account user if you have forgotten your password. You can help us ensure your privacy by not sharing your user name or password.
When you communicate with us through our Web site:
- We collect your e-mail address and the other information that you provide in order to respond to your communication.
More about your personal information:
We may use your personal and transactional information to provide products or services you have requested, respond to a communication from you, contact you, and as otherwise described in this policy.
We may occasionally send you promotional or product information. If you do not wish to receive promotional or product information, you may opt out of future communications by following the instructions in the e-mail communication or by contacting us.
In addition, in order to measure how we are doing and to better understand how we can improve our product offerings, we may contact you by telephone or e-mail and solicit your participation in product research.
If you become our customer, we may send you updates on important information about our company and services.
We restrict access to your personal and account information to those who need access to use it as set forth in this policy. Only authorized personnel are permitted to see your �My TWC� account password and transactional information. Your personal and transactional information may only be disclosed to third parties in limited circumstances where we may be required by law to do so. For example, we may be ordered to disclose your information to respond to subpoenas, court orders, or other legal process, or to establish or exercise our legal rights or defend against legal claims. Your personal information may also be disclosed in connection with a sale of some or all of our business, or a merger with another company.
Our security practices to protect your personal information:
We use a hosting company that implements 128-bit encryption technology and
Secure Socket Layers ("SSL") in all areas where your personal and transactional
information is required and processed. You should see this icon wherever the
above information is being collected... Click the image for more information:
In addition, your personal information and transaction history are kept behind our web hosting company�s firewall on secure servers. All transaction information is processed under encrypted channels.
To Contact Us:
Click Here to contact TOTAL WoodCare. Please note that messages become our property and, unless you direct otherwise, may be used by us for promotional purposes.
You can correct inaccurate personal information through your "My TWC" account.
To correct other information, please contact us.
LAST REVISION: June 2005